You acknowledge your understanding of our terms and conditions and our Privacy Policy when you submit or complete any form provided by you to City Clinic.
Our Privacy Policy ensures all user information collected is maintained with the greatest care for accuracy and privacy and that it complies with all current State and Federal privacy legislation.
We do not hold personal contact information about you unless you have provided it specifically for your patient file (the Health Record) or other City Clinic initiative. We will not sell, rent or disclose your information to other organisations or individuals.
We do not retain any credit card information or any other payment method information provided by you after paying your account.
Your Patient File and any information contained in your patient file or any other City Clinic file cannot be removed from City Clinic secured servers to another location without your written permission to the owners of City Clinic to do so. Limited information is available only to health professionals who work at City Clinic centres and your referring doctor or health professional, if applicable, unless you request in writing this information to be provided to another health professional or a health professional has in writing, permission from you, to provide specific information to them.
City Clinic is entitled to charge an administration fee, at recommended AMA rates, for copying and supplying any information to any permitted person for which you have provided a signed written request/permission who is not working at City Clinic or did not refer you to City Clinic or any of its subsidiaries.
All City Clinic owned websites feature forms that may ask you to provide personally identifying information (PII - name, date of birth, address, contact details) for your patient file and other information so that we can deal with your health, on line appointments or requests to receive information that is relevant to you. No PII data, except your name and date of birth, is accessible by any healthcare professional at City Clinic. Some non personal information may be collected, via these forms, to assist City Clinic manage patient expectations. This information is kept anonymously and with no cross reference to you.
City Clinic may use information you provide to communicate SMS or e-mail appointment reminders or provide information about City Clinic such as notification of new services, updates, birthday or welcome cards.
If you wish to opt out of receiving SMS, e-mail appointment reminders or any other related communications please check the appropriate box on the patient information form prior your first appointment. If you have completed the form and not checked the related box you can always opt out by informing reception via our contact form
We may also use the contact information to invite feedback on our services, conduct surveys on possible future initiatives or request a vote for City Clinic in the Annual Sydney or Telstra Business Awards.
If you do not wish to receive these communications please use our contact form and place your mobile and email address in the "Your Message" field on the form with the word "remove" at the beginning of your message.
If you have any questions about this Privacy Policy, our Terms and Conditions or information provided on City Clinic websites, please feel free to contact us.