MAINTENANCE HOURS: The Maintenance Team is at Vulcan Village from 8:00am-4:30pm, Monday-Friday (not including holidays or days when the office is closed). The Maintenance Team IS NOT available on Saturday's or Sunday's; except in the case of an emergency (see emergencies below).
REQUESTS: Requests are prioritized and completed as they are received. Please understand that any requests entered into this system after 3:00pm, Monday-Friday are not guaranteed to be completed on the same day they are received. Requests submitted after 3:00pm on Friday or on Saturday or Sunday will be completed on the next business day.
EMERGENCIES: If you believe that you have an emergency maintenance issue, you must contact one of the On-Call Staff by calling: (724) 322-8868 or (724) 970-4034. The following are typically considered emergencies: water leak, power outage, broken window, broken door lock, air conditioning/heat not working, or an electrical issue.
ISSUES NOT REQUIRING A MAINTENANCE REQUEST:
The internet jack in the common area does not work in any apartment due to wireless access.
The tub faucet in Buildings 1-6 may appear to extend from the wall/tile. This is a construction issue and it is not something to worry about unless it falls off.
Stink bugs are a nuisance and invasive species but they are not dangerous nor do they bite/sting. The best way to prevent them from getting into your apartment is by keeping your windows and front door closed.
INTERNET ISSUES: The internet is managed by the unviersity, so all issues are to be directly to the University Technology Services Department. They can be contacted by email or phone at: email@example.com or (724) 938-5911.