Vulcan Village Maintenance Request

Date

DateHourMinutesAM/PM Option

Guidelines & Instructions

MAINTENANCE HOURS

Our maintenance team is at Vulcan Village Monday-Friday from 8:00am-4:00pm (not including holidays or days when the office is closed). Our maintenance team IS NOT available on Saturday or Sunday; unless there is an emergency reported to our on-call team (please see emergencies below).

REQUESTS

When maintenance requests are submitted, they are emailed directly to the Maintenance Team and Community Manager. They are only reviewed during business hours and any requests submitted after 3:30pm (Monday-Friday) are not guaranteed to be completed on the day they are received. Requests not completed the day they are received will be completed on the next business day.

EMERGENCIES

If you believe the you have an emergency maintenance issue, you must contact our On-Call CA Team at (724) 648-3696. The following are typically considered emergencies: active water leak, power outage, broken window, broken front door lock (unable to access the apartment), AC or Heat not working, electrical issues, or you are locked out of your apartment.

ISSUES THAT DO NOT REQUIRE A MAINTENANCE REQUEST:

Internet issues - the internet is managed and maintenanced by the university. Any issues related to the internet or WIFI need to be submitted directly to the University Technology Services Department (UTech). You can email them at techsupport@pennwest.edu or call them at (724) 938-5911.
Ethernet jacks in the common area - these jacks DO NOT work and it is not possible for us to connect them.
Stink bugs - they are an invasive species and a nuisance, however they are not dangers and do not bite or sting. They best way to prevent them from getting int oyoru aparment is to keep your screens in the windows, windows closed, and your front door shut.

Maintenance Request Details

PWID*

Your Name*

First NameLast Name

Cell Phone Number*

Area CodePhone Number

E-mail*

Apartment*

Bedroom*

Where is the issue located?*

What category does the issue fall under?*

Please describe the maintenance issue (be as detailed as possible):*

COVID-19 Survey

Do you have cold or flu symptoms or Have you been tested for COVID-19 in the last seven (7) days?*

NoYes

Do you believe you may have been exposed to someone that has COVID-19 or has tested positive for COVID-19?*

NoYes

Have you been instructed by the Health Center, University, or your healthcare provided to self-isolate or quarantine? OR Have you received a positive COVID-19 test in the last 10-days?*

NoYes

Emotional Support & Service Animals

Please select if you have an Emotional Support or Service Animal.*

NoYes

Please select the type of animal:

By checking I agree and signing below, I understand that I am required to follow the COVID-19 guidelines listed above. In providing the COVID-19 information above, I am doing so honestly and to the best of my knowledge. I also understand that if I am unable to sign below, placing my name, date, and PWID in the boxes will constitute my signature and agreement to these terms.*

I AGREE

Signature

Clear