POSITION TITLE: Support Staff/DSP I/II
REPORTS TO: Facility Supervisor, Program Manager, or Manager
SUMMARY: The Support Staff/DSP I/II has considerable responsibility for training and assisting
clients in food preparation, laundry, medication administration, shopping, house cleaning and
ensuring the general health and welfare of clients. Maintain clean driving record and transport
clients to activities in the community. Provide community integration to people supported.
Direction is received from the Facility Supervisor/Program Manager/Manager. He/She will be actively
involved in and responsible for the implementation of teaching, training, and behavior programs for
clients with direction from the Program Manager. The Support Staff/DSP I/II’s character and conduct
shall present a positive model for all & is expected to follow the agency’s core values of: Caring,
Compassionate, Respectful, Supportive, Individualized care to clients CCRSI supports.
SPECIFIC RESPONSIBILITIES:
1. Provide timely and effective supervision of clients and interact with clients in a friendly,
positive way.
2. Follow policies and procedures of CCRSI and maintain all necessary certifications/training.
Self-monitor the renewals of provided training; such as, CPR, First Aid, and Medication
Administration.
3. Complete daily documentation including daily notes, medications administered, and Event
Reports (when applicable).
4. Arrive on time and work scheduled shifts. When calling in sick, do so according to the timelines
that have been established in policies and procedures.
5. Communicate promptly with Facility Supervisor, Program Manager, co-workers, or on-call
supervisor all information needed to effectively operate the program (any health concerns or other
issues as they arise). Interact positively with CCRSI staff and outside entities, presenting self
as a positive role model.
6. Follows Client Programs – follow the IP, Behavioral Plans, ADLs/hygiene, transferring to
wheelchair/bed, administering medications, teaching plans and client schedule.
7. Miscellaneous – accept supervision and other duties as assigned; such as,
ntments, client/facility inventory, facility or van maintenance, no excessive calling in
sick, etc.
This job description is not intended to be all-inclusive and employee will also perform other
reasonably related duties as assigned by immediate supervisor and other administrative staff as
required.
1. All employees shall abide by CCRSI personnel policies as a condition of employment.
2. CCRSI is an agency that follows Employment-at-Will.
3. CCRSI reserves the right to revise or change job duties as the need arises.
MINIMUM REQUIREMENTS
Support Staff I:
1. At least 21 years old to drive agency vehicles.
2. Must be a high school graduate or G.E.D. equivalent.
3. Must obtain a valid Class E driver's license within 30 days of hire.
4. TB test completed before beginning (to be updated annually.)
5. Ability to communicate clearly and effectively, both orally and in writing.
6. Ability to work with persons who are developmentally disabled in a respectful and
professional manner.
7. Ability to exercise good judgment, discretion, and confidentiality.
8. Complete all mandatory training as scheduled.
9. Must be able to work alone when required to do so.
10. Ability to make routine decisions in accordance with procedures, laws, and regulations and
apply these to work situations.
11. Ability to work independently of other staff.
12. Ability to establish and maintain harmonious working relationships with clients, other
employees and the public.
13. Ability to respond effectively and immediately to emergency situations, using good
judgement and following agency's emergency procedures.
14. Ability to follow directives of immediate supervisor(s).
15. Ability to read/follow recipes – cook meals.
16. Ability to perform personal hygiene for male and female individuals (shower, topical
medications, oral care, shaving, and help with/clean-up incontinence).
DSP I: Includes the above plus:
17. Has completed assigned CDS courses.
Has been a Support Staff for at least 6 months.
Is recommended for promotion by the Facility Supervisor. Has no medication errors.
DSP II: Includes the above plus:
18. Two years as a Support Staff/DSP I; OR
One and one-half years as a Support Staff/DSP I and 60 hours college credit; OR
One year as a DSP I and a Bachelor’s Degree in the last evaluation period.
19. Has one or less medication errors in the last evaluation period.
20. Has met or exceeded expectations in all areas evaluated in most recent evaluation period.
21. All required trainings are current.
22. Is recommended for promotion by the Facility Supervisor.