Termination of Auto Pay
Your request for Auto-p Pay cancellation may not be processed if the notice given is less than seven days prior to the current bill due date. Therefore, you may be responsible for any returned payment charges. Auto Pay will remain in effect unless the Village receives written notice from you requesting termination of service, at least seven (7) days prior to the current bill due date. A final billing, resulting in the moving out of your residence, may not be paid by Auto Pay due to the timing of your final bill.
If you change banks, or if you close or change your Auto Pay account, the Village needs to be notified immediately. A new application must be completed authorizing the Village to make these changes. You may be charged a $35.00 return fee if the Village is not notified of the change.
Auto Pay still allows you the opportunity to question the charges on your billing statement. If it is determined that an error has been made on your account, corrections can be made within the first 14 days of issuance for current billings; resolution after 14 days will be made with the next billing statement. If you have questions concerning your water bill or the Auto Pay program, please contact Water Billing at email@example.com or by calling 847-854-3440.