Safe and Secure online Shopping - Your payment and personal details are safe and secure with iTickets.
What is 3D Secure? - 3D Secure is a service facilitated by VISA and Mastercard that allows you to transact online securely when you use your credit card.
Verified by VISA, also called Mastercard Secure Code, introduces password protection during your online purchase to authenticate you as the customer.
Contact numbers for 3D Secure - Because 3D Secure and Verified by Visa takes place in your bank's environment, you need to contact your bank on one of the following numbers:
Nedbank: 011 710 4710
First National Bank: 011 369 2999
Standard Bank: 0861 201 311
ABSA: 012 317 3344
Do I need to create an account to purchase tickets with iTickets?
No, we don’t require customers to create an account with us to purchase tickets
Why are there better seats available after I've already completed my purchase?
When a customer begins the purchase process their seats are pulled out of the available inventory until they purchase them. If someone has held seats before you began your transaction, but later decides not to buy them, they are released back for sale. This is a common occurrence, especially during the on-sale of a popular event.
I don't have a credit card. Can I still use your site?
Yes. You have four payment options on our website i.e. Credit card, Cheque card, EFT or Direct deposit.
I don't have a printer. Can I still use your site?
Yes. You can still order tickets online, download your tickets as a pdf file and them to anyone with a computer and working printer or download the tickets on your smart phone.
I did not receive a confirmation email for my order!
Confirmation emails are sent immediately upon completion of the transaction. If you have spam blocking or require senders to seek approval, you may not receive it. Please check the spam or junk mail folders before contacting iTickets.
How do a request a refund for my order?
All tickets are sold on a final sale basis. Policies defined by our clients prohibit iTickets from issuing exchanges or refunds after a ticket has been purchased without their consent, which is not routinely granted.
NB: All decisions regarding the approval of refunds or exchanges are made by the venue/promoter/event. As a contracted ticketing agent, iTickets is bound by the decision of the venue/promoter/event.
Understanding that, you are able to request a refund if desired. Once that request is received by iTickets, we will forward it on to the venue/promoter of the show/event and get back in touch with you once we have an update from the venue/promoter.
I cant print my tickets ,I chose the EFT / Direct Deposit Payment Method
Please allow 24-48 working hours once payment has been made for the funds to reflect in our account. Once the payment has been received by us you will receive a new email with a link where you can print out your tickets.
Why is there not EFT Direct/Deposit payment option available for the event i want to book for?
EFT/Direct Deposit option closes 3 days before the start of the event; this is simply to ensure that we receive and process your payment in time and for you to receive the tickets.
Did not find what you are looking for?
Call our customer care center on 086 1000 291, Mon-Fri from 08:00am to 17:00pm.