Thank you for submitting this form to ensure that our records are correct. We ask our clients to complete this form annually or if there are changes to our service terms.
Photo/Video, Social Media Authorization
With your permission, we occasionally post images and videos of our patients, patients with our staff, and patients with their people on our social media sites and/or our website.
We don't mind at all, if you would prefer not to have any photos or videos shared, but we would like a photo for our records.
We strive to provide the lowest stress veterinary visit and examination possible, using the least amount of restraint (none if possible).
You are welcome to be near and observe the examination, but to ensure our staff's safety, the safety of your pet and yourself, after the examination begins, please do not attempt to hold, restrain or put your hands near the face or mouth of your pet.
Emergency Changes to Appointments
Occasionally, when our appointments are full, another sick patient may need help.
If your scheduled appointment is a wellness appointment or not urgent, we may want to ask you if you would be willing to move your appointment to another day.
We would only contact you if your scheduled visit was for a wellness visit (annual exam) or other non-urgent appointment.
Cancellation of Appointments
We visit a very limited number of patients each day. Appointment cancellations are difficult to fill at the last moment, and each house call accounts for about 20% of our business each day.
We understand that urgent life matters can arise, but we would appreciate if you could keep your appointment with us, unless there is an emergency.
If we do arrive to your home without a cancellation notice, or if your cancellation notice is 30 minutes or less prior to your appointment window, or if you cancel the appointment after we arrive at your home, you will be charged the house call fee portion of our normal visit ($85-$115).
*please note that we will not charge a house call fee for a cancelled euthanasia visit regardless of when it is cancelled unless we arrive and no one is home.
Payment is required at the time of service or when your invoice or statement is received. All forms of payment are accepted. Cash or checks are preferred.
Statements for clients with a balance on their account will be e-mailed or mailed at least twice monthly. Past due accounts will be assessed a minimum $2.00 or 2.0% financing fee (whichever is higher) for accounts greater than 30 days past due.
Accounts greater than 90 days past due are sent to collections.
If you answered yes, a member of our staff will e-mail you a link to an "Additional Pets Form." so you may submit the information about the rest of your furry family!