Cancellation of Appointments
We visit a very limited number of patients each day. Appointment cancellations are difficult to fill at the last moment, and each house call accounts for about 20% of our business each day.
We understand that urgent life matters can arise, but we would appreciate if you could keep your appointment with us unless there is an emergency.
If we do arrive at your home without a cancellation notice, or if your cancellation notice is 30 minutes or less prior to your appointment window, or if you cancel the appointment after we arrive at your home, you will be charged the house call fee portion of our normal visit ($95-$155).*
*Please note that we will not charge a house call fee for a canceled euthanasia visit regardless of when it is canceled unless we arrive and no one is home.